Billing

Introduction

nthbouncer bills each organization for a licensed plan and monthly request usage. Choose monthly or yearly licensed billing. The request allowance and metered overage reset on your monthly usage period for both options.

Manage plan, usage, spend limits, payment method, and cancellation under Billing in the dashboard.

New accounts receive 250,000 free requests to try the product without a card.

Plans

Plan	Monthly	Yearly	Included requests per month	Overage (per 100k)	Pools	Max concurrency	Custom domains
Starter	$29	$290	500k	$1.00	8	10	0
Team	$79	$790	5M	$1.00	20	20	10
Business	$199	$1,990	20M	$0.80	40	50	50

Every plan includes a *.nthpool.cloud pool hostname. Custom domains are extra hostnames you verify and attach.

Need more than Business? Contact [email protected].

Every plan can front an HTTP origin or a PostgreSQL database. The backend does not change the price. Team and Business add IP allowlists, caller JWT or Cloudflare Access, and async admission. Origins per pool are plan-capped (Starter: 1, Team: 5, Business: 8). Queue depth and access log retention also scale by plan. See the pricing page for the full comparison.

Capacity budgets (Fixed allocations) are on Team and Business. Auto balancing (borrow under the origin concurrency limit) is Business only.

Exact feature gates are shown on the pricing page and in-product when a control is plan-locked.

Trial

Before you start a paid plan, the organization uses a 250,000-request trial credit instead of a calendar trial. Trial includes Team-class features for evaluation, without Business auto balancing.

When credit runs out, pools suspend until you subscribe. Remaining trial credit stops drawing after you subscribe and is not converted to cash credit. Once an organization has paid subscription history, leftover trial credit cannot restore access after a payment failure or cancellation.

On Billing, choose Starter, Team, or Business, then choose monthly or yearly billing. New subscriptions open Stripe Checkout for the licensed plan. Monthly usage billing is attached after the subscription starts.

You can set a spend limit before you subscribe so it is ready when overage starts.

Changing plans

Plan changes live under Billing → Change plan. Payment method and invoice history use Manage payment in the Stripe Customer Portal. Plan and billing interval changes stay in the app so limits and proration stay consistent.

Metered usage does not reset when you change plans. The previous plan's included request volume and overage rate continue through the current usage period. Stripe applies the new plan's metered price after the next usage invoice. Plan limits and licensed pricing change immediately.

Switching from monthly to yearly billing takes effect immediately. Stripe invoices the prorated licensed-plan adjustment. Yearly billing runs through the licensed period, so switching from yearly to monthly is blocked in the app until renewal. Your plan limits and monthly request allowance do not change.

Upgrades

Upgrades take effect immediately. Higher pool, concurrency, domain, and feature limits apply right away. Stripe charges a prorated difference for the rest of the billing period on an invoice now.

Access log retention also rises with the plan within a few seconds.

Downgrades

Downgrades also take effect immediately once they are allowed. Stripe credits unused time from the higher plan and invoices the adjustment now.

You cannot downgrade until your organization fits the lower plan. If anything is over the target limits, Billing shows the blockers and the switch stays disabled. Typical blockers:

More pools or custom domains than the target plan allows
Pool concurrency, queue depth, or origin count above the target caps
IP allowlists, caller JWT / Cloudflare Access, or async admission still configured on pools when the target plan does not include them
Too many async webhooks for the target plan
Origin capacity budgets (or auto-balancing) still present when the target plan does not include them

Reduce or remove those resources under Pools, Domains, Capacity, IP Policies, or Webhooks, then try again.

Log retention drops with the plan immediately after a successful downgrade.

Note. Soft “grandfathering” only applies when you stay on your plan and edit pools. Existing settings can keep values you already set. You still cannot increase past the current plan. Choosing a lower plan is different: you must fit that plan first so lower tiers do not keep higher-tier capacity or gated features.

First paid plan from trial

The same fit checks apply when you leave trial for a paid plan. Trial can use Team features with a small pool count. Starter is stricter, so you may need to turn off gated features or lower settings before choosing Starter.

What counts as a request

Each admitted proxied request counts, including response cache hits (a hit still writes an access-log entry and meters as one request). Rejected or failed admissions that still hit your pool also count.

Overage bills on your billing period. The Billing page usage charts and spend limits use the same usage period while subscribed. Trial organizations continue to use calendar-month buckets.

Metrics vs Billing

Metrics answers whether the concurrency limit did work (admit, queue, reject, top keys). Billing answers how much request allowance you used. They look at the same traffic for different questions.

Spend caps

Set a monthly overage spend limit under Billing. Choose notify only, or pause every pool when estimated overage reaches the limit. Defaults can ship on new organizations so surprise bills are less likely; raise, switch to notify-only, or clear the limit on the same page.

Paused pools refuse traffic until you change the limit or the usage period resets. Spend pauses are separate from payment-failure suspension.

Stripe Tax

Automatic Stripe Tax is off by default. Enable it in your Stripe Dashboard only after Stripe Tax registrations are active. Consult a tax advisor before enabling it.

Payment, cancellation, and recovery

Manage payment opens the Stripe portal for card updates and invoices. Use Cancel subscription on the Billing page to cancel. Your plan stays active through the end of the licensed billing period. For yearly billing, that is the yearly licensed period, not the monthly usage period. Billing shows the plan as cancelling until that date.

If an invoice fails, pools suspend so traffic stops and metering stops. Update the payment method and pay the open invoice to recover. After a long grace period, suspended pools can be purged. Opening Billing also re-syncs with Stripe and brings eligible pools online if a recovery webhook was missed.

Strong Customer Authentication (3-D Secure) may open a confirmation step during an upgrade charge. Complete it to finish the plan change.